Ronniccia Cruce Heining

Ronniccia Cruce Heining is an Executive Coach with Crenshaw Associates. She is an internationally experienced professional specializing in customer experience design and implementation. With over 25 years of experience in coaching, training, and organizational strategy, Ronnie helps organizations drive key performance indicators and achieve measurable business outcomes.

Ronni has collaborated with senior executives and cross-functional teams to develop corporate training programs, organizational strategies, and customer experience solutions. She is particularly skilled in fostering employee engagement, managing cultural transitions, and building impactful brand and customer experiences across geographies and cultures.

Ronni holds a Bachelor’s Degree in English Literature from North Carolina State University. She is certified as an NLP Practitioner and as a Leadership and Motivation Trainer.